Last updated May 23, 2020
Thank you for your purchase. We hope you are happy with your purchase. Except digital product purchase, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
2031 W Warner Ave
Chicago, IL 60618
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.We will notify you by email when your return has been processed.
The following items cannot be exchanged:
- Digital Products such as MP4s and MP3s
- Gift Certificates
- Registration Fees
- Workshop Fees
- Retreat Fees
- Online Program Fees
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Digital products and items on sale are FINAL SALE and cannot be returned.
- All product purchases are final unless damaged. In case of damage, customer may return the product(s) within 15 business days from the purchase date to receive a replacement.
- WORKSHOPS You must make full payment by the registration deadline. Payment plan options are available – $50 administrative fee applies. In case of cancellation eight (8) or more weeks before the start of the workshop, you may receive the tuition payment either by transferring to another TantraNova workshop to be taken within 6 months of the date of the original tuition deposit, or by refund, minus a $100 administration fee per person is issued. Cancelling within eight (8) weeks of the start of the workshop will not receive a refund; however, the tuition payment can be transferred for a $100 transfer fee to a future TantraNova workshop or class series within six (6) months of the date of the original tuition deposit. Cancelling or no shows on the day of and upon the start of the workshop will not result in you receiving a refund or transfer.
- PRIVATE SESSIONS & BODYWORK You can scheduled an appointment for all private sessions, bodywork sessions and series. We prefer to receive payment at the time of the session. To reschedule or cancel an appointment: Please call 773-525-5006 at least 24 hours in advance; otherwise the session will be forfeited and full payment is due.
- Private Session and Bodywork Series: Payment in Full: If you choose to pay in full with discount at the beginning of the series and cancel at any time after the first session of the Program Series no refund will be issued. However, you can apply a portion of the remaining deposit for a $100 transfer fee toward a future TantraNova program to be taken within six (6) months from the date of the original tuition payment. Payment Plan: If you choose the payment plan and discontinue the Program Series at any point you are responsible for all remaining payments due on the agreed upon payment dates. You will not receive a refund. However, you can apply a portion of the remaining payment for a $100 referral fee toward a future TantraNova program to be taken within six (6) months from the signed agreement date. Private Session Series and any credits are to be used within 6 months of the original tuition payment.
- Private Retreats: You must pay a non-refundable deposit of $500 at the time of registration. The remainder of the tuition payment is due four (4) weeks before the start of the retreat. In case of cancellation eight (8) or more weeks before the start of the retreat, you can either transfer the tuition payment to another TantraNova program to be taken within six (6) months of the date of the original tuition deposit, or a tuition refund minus a $200 administration fee per person. Cancelling within eight (8) weeks of the start of the retreat will not receive a refund; however, the deposit of $500 can be transferred for a $200 transfer fee toward a future retreat within six (6) months of the date of the original deposit. Cancellations or no shows on the day of and upon the start of the retreat will not receive a refund or transfer.
- CERTIFICATION PROGRAM Full payment must be paid by the registration deadline. Payment plan options are available â€“ $50 administrative fee applies. A non-refundable deposit of $500 per person is due by registration deadline to receive the registration deadline discount. Cancellations by early registration deadline will receive a tuition refund minus the non-refundable deposit of $500 and a $200 administration fee per person. Cancelling after the early registration deadline will not result in a refund; however, the tuition payment minus the non-refundable deposit of $500 and a $200 transfer fee can be applied towards the tuition of a future Certification Program to be taken within twelve (12) months of the original deposit date. Cancelling at any time upon the start of the program will not result in a refund or transfer. And you will still need to pay off any unpaid installments from a payment plan. Submitting your registration acknowledges your acceptance of the terms & cancellation policy.
- GIFT CERTIFICATES SHIPPING & ORDER DELIVERY Shipping and handling is free for gift certificates. Upon receipt of your payment, we will send the gift certificate to you: Via your computer electronically in real time or by priority mail shipped to you or the addressee of your choice, according to the information we receive from you on the billing information form: To you if shipping address is left blank. To the addressee of your choice if shipping address differs from your mailing address.
- REDEMPTION & EXPIRATION POLICY Gift certificates are not redeemable for cash or credit. Once purchased, the gift certificate will expire within six (6) months of the certificate’s purchase date. TantraNova is not responsible for lost or stolen certificates.
If you have any questions concerning our return policy, please contact us at:
(773) 525 – 5006