Product Refund Policy
Last updated May 23, 2020
If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
Please note, that Digital Product such as MP4 and MP3 purchases are final.
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
TantraNova, Attn: Returns
2031 W Warner Ave, Chicago, IL 60618, USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
- Digital Products such as MP4s and MP3s
- Gift Certificates
- Registration Fees
- Workshop Fees
- Retreat Fees
- Online Program Fees
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Digital products and items on sale are FINAL SALE and cannot be returned.
- All product purchases are final unless damaged. In case of damage, customer may return the product(s) within 15 business days from the purchase date to receive a replacement.
- GIFT CERTIFICATES SHIPPING & ORDER DELIVERY Shipping and handling is free for gift certificates. Upon receipt of your payment, we will send the gift certificate to you: Via your computer electronically in real time or by priority mail shipped to you or the addressee of your choice, according to the information we receive from you on the billing information form: To you if shipping address is left blank. To the addressee of your choice if shipping address differs from your mailing address.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[email protected]
(773) 525 – 5006